Cookie Policy
Last updated: March 26, 2026
1. What Are Cookies?
Cookies are small text files that are placed on your computer, smartphone, or other device when you visit a website. They are widely used to make websites work more efficiently, provide a better user experience, and give website owners useful information about how their site is being used.
This Cookie Policy explains how Vindex Courier ("we," "us," or "our") uses cookies and similar technologies on our website vindexcourier.com and related services.
2. Types of Cookies We Use
2.1 Essential Cookies
These cookies are necessary for the website to function properly and cannot be switched off. They are usually set in response to actions you take, such as:
- Logging into your account
- Filling in forms
- Setting your privacy preferences
- Maintaining your session while tracking shipments
- Processing payments securely
| Cookie Name | Purpose | Duration |
|---|---|---|
| vindex_session | Maintains your login session | Session |
| XSRF-TOKEN | Security token to prevent cross-site attacks | Session |
| cookie_consent | Stores your cookie preferences | 1 year |
2.2 Performance Cookies
These cookies help us understand how visitors interact with our website by collecting anonymous information about:
- Pages visited and time spent on each page
- Error messages encountered
- How you arrived at our website
- Which features are most used
| Cookie Name | Purpose | Duration |
|---|---|---|
| _ga | Google Analytics - distinguishes users | 2 years |
| _gid | Google Analytics - distinguishes users | 24 hours |
| _gat | Google Analytics - throttles request rate | 1 minute |
2.3 Functionality Cookies
These cookies enable enhanced functionality and personalization, such as:
- Remembering your language preferences
- Remembering your login details (if you choose "Remember me")
- Storing your recently tracked shipments
- Saving your preferred delivery addresses
- Dark mode preferences
| Cookie Name | Purpose | Duration |
|---|---|---|
| remember_token | Keeps you logged in | 30 days |
| locale | Stores language preference | 1 year |
| darkMode | Stores dark mode preference | 1 year |
2.4 Marketing Cookies
These cookies are used to deliver advertisements that are relevant to you. They also help us measure the effectiveness of our advertising campaigns.
- Tracking which ads you have seen
- Limiting how often you see an ad
- Measuring ad campaign effectiveness
- Personalizing ads based on your interests
| Cookie Name | Purpose | Duration |
|---|---|---|
| _fbp | Facebook Pixel - ad targeting | 3 months |
| ads_session | Tracks ad interactions | Session |
3. Third-Party Cookies
Some cookies are placed by third-party services that appear on our pages. We use the following third-party services:
- Google Analytics: Website analytics and performance tracking
- Google Maps: Location services for tracking and address lookup
- Facebook Pixel: Advertising and remarketing
- Payment Providers: Secure payment processing (MTN, Vodafone, Paystack)
- Live Chat: Customer support chat functionality
4. Managing Cookies
4.1 Cookie Consent
When you first visit our website, you will see a cookie consent banner that allows you to accept or customize your cookie preferences. You can change your preferences at any time by clicking the "Cookie Settings" link in the footer of our website.
4.2 Browser Settings
Most web browsers allow you to control cookies through their settings. You can:
- View what cookies are stored on your device
- Delete all or specific cookies
- Block all cookies or cookies from specific sites
- Set your browser to notify you when a cookie is set
Here are links to cookie management instructions for popular browsers:
4.3 Impact of Disabling Cookies
Please note that if you disable or delete cookies, some features of our website may not function properly. For example:
- You may not be able to stay logged in
- Your preferences may not be saved
- Some interactive features may not work
- Tracking shipments may require re-entering information
5. Local Storage and Similar Technologies
In addition to cookies, we may use other similar technologies such as:
- Local Storage: Stores data in your browser for faster page loading
- Session Storage: Temporary storage that is cleared when you close your browser
- Web Beacons: Small graphics used in emails to track opens and clicks
6. Updates to This Policy
We may update this Cookie Policy from time to time to reflect changes in technology, legislation, or our data practices. We will post any changes on this page and update the "Last updated" date. We encourage you to review this policy periodically.
7. Contact Us
If you have any questions about our use of cookies or this Cookie Policy, please contact us:
Vindex Courier
123 Logistics Avenue, Accra, Ghana
Email: privacy@vindexcourier.com
Phone: +1 (555) 123-4567
Website: vindexcourier.com